Customer support

LittleDot works with Android i iOS devices, as well as a web app.

You can choose the desired doctor – expert for any service available on the LittleDot platform.

Doctors – experts are available for Video Calls at a predetermined time.

You can choose any of our experts in case of a written consultation.

In case of regular calls, check the currently available doctors – experts

(don’t worry, all our experts are trusted and experienced doctors you can rely on).

Three types of consultation services with a doctor – expert are available through the LittleDot app:

1. Video consultation
2. Call Doctor
3. Written Consultation

• You choose the doctor – expert you want to contact via video call
• Then you select one of the available appointments when you want to make the video call
• You then select the reason for the video call and write additional comments so that the doctor can better prepare for the video call
• Book the appointment

* 1 hour before the appointment you will receive an email with the direct link for the video call.

* The maximum duration of each call is 30 minutes.

* The time remaining until the end of the appointment will be displayed on screen 30 seconds before the time runs out.

You need to book an appointment for a Video Consultation. You can view the list of available appointments by:

• Selecting the desired doctor – experts and Video Consultation (purple icon)
• Choosing the time that best suits you from the list of available appointments

You get your answer immediately during the conversation with your chosen doctor – expert.

For the price of the Video Consultation and contacting the service

It is possible to cancel your appointment. You can cancel your appointment by going to call details and clicking on ‘Cancel’. Confirm by clicking the OK button and that’s it.

You pay a cancellation fee if you cancel the appointment within the 24 hours preceding the consultation in order to compensate the doctor – expert for the time spent preparing for the video call, as well as reorganizing their schedule in their practices/polyclinics.

If you have to cancel your Video Consultation appointment, please do so in a timely manner to avoid paying the cancellation fee.

• Select a doctor available at that moment
  (green icon – available, grey icon – unavailable)
• Confirm payment method
• A call will be set up. Ask anything you wish to know and you will get your answers during the conversation.

* The maximum call duration is 20 minutes.

* You will hear a warning sound 15 seconds before the end of the call.

One of the doctors – specialists is always available and ready to help. You can call any of the available doctors 24/7. Available doctors have a green icon displayed under their name (grey icon is for unavailable).

You get your answer immediately during the conversation with your chosen doctor – specialist.

For the price of the Call a Doctor service and contacting the service

Choose a subscription model and get instant access to a doctor or specialist 24 hours a day with the following benefits:

Basic health - monthly subscription

Ideal for short and quick advice from a doctor of your own choice

• For the first 7 days free
  Within 7 days you can send 1 message and 1 attachment for FREE to any doctor on the list.
• 2 written consultations and 6 attachments
  During the one-month period, you can send 2 written consultations and 6 attachments to any doctor on the list, who will help you with the health of your little one. You can write to your doctor any time. Your question should be no longer than 1000 characters with spaces without attachments.
• 10% discount on Video Consultation
  You can book an appointment and start a video call with any doctor through the app at a discount price.
• 10% discount on Call Doctor
  You can call any doctor through the app and get a consultation at a moment’s notice. In the morning, evening, weekends, holidays and outside of office hours – one of the doctors is always available and ready to help. The call service will cost you 10% less.
• Unlimited storage space
• No adds
• Possibility of purchasing additional messages
• Unused messages are transferred to the next session

All information regarding prices and using offered services

Premium health - annual subscription

Ideal for long-term monitoring of chronic health conditions during recovery, during treatment or after surgery

• For the first 7 days free
  Within 7 days you can send 1 message and 1 attachment for FREE to any doctor on the list.
• 10 written consultations and 30 attachments
  During the one-year period, you can send 10 written consultations and 30 attachments to any doctor on the list, who will help you with the health of your little one. You can write to your doctor any time. Your question should be no longer than 1000 characters with spaces without attachments.
• 20% discount on Video Consultation
  You can book an appointment and start a video call with any doctor through the app at a discount price.
• 20% discount on Call Doctor
  You can call any doctor through the app and get a consultation at a moment’s notice. In the morning, evening, weekends, holidays and outside of office hours – one of the doctors is always available and ready to help. The call service will cost you 20% less.
• Unlimited storage space
• No adds
• Possibility of purchasing additional messages
• Unused messages are transferred to the next session

All information regarding prices and using offered services

In the LittleDot app, go to the list of doctors – experts and click on Choose subscription.

• Choose your subscription model (monthly or annual)
• Confirm the payment and enjoy the benefits

Activation of the subscription before the expiration of the trial period can be done at any time.

If you have an active trial period, you just need to open a conversation with the chosen doctor (written consultation), write a message, and add attachments if necessary.

When you try to send a message, the system will ask you which subscription you want to buy-activate, while the rest of the procedure is standard as with the activation of the trial period.

In a written consultation, the system not only allows the sending of attachments, but a message must be written with the attachment.

The approximate deadline for the doctor to respond to the inquiry is 3 days from the day the inquiry was initially sent.

The doctors try to answer your questions as soon as possible, however it largely depends on their availability and other obligations. Your answer may arrive within minutes, hours, but at times it can also take longer.

You can send a written inquiry any time, 24/7.

In the LittleDot app:

• From the list, select the doctor you wish to contact.
• Ask your question and add an attachment if necessary.
• By sending the message, the app will redirect you to select a subscription model
• Select your subscription model and the message will be sent to your requested doctor

You can send an attachment to your chosen doctor during the subscription period (photos or documents up to 10 MB). The question can contain up to 1000 characters with spaces.

If you use up all your messages during the subscription period, the app will display an option to reactivate the subscription in order to receiver more messages.

You can choose any doctor from the list while your subscription is active. If you need more detailed advice from a doctor or specialist, you can use the Video Consultation of Call a Doctor service. You are eligible for a discount if you already have an annual or monthly subscription.

The subscription will be automatically renewed upon expiration.

Pretplatu možete otkazati u bilo kojem trenutku i iz bilo kojeg razloga u glavnom izborniku aplikacije LittleDot tako da:

• Opening the side menu
• Clicking on Edit your profile on the top of the side menu displaying your subscription model.
• Click the “Cancel subscription” at the button of the display
• Confirm by clicking the "OK" button after which you will receive an email confirming the cancellation.

Once you cancel, your subscription will no longer be charged, and your benefits will continue until the end of the billing cycle. You will not be refunded for the period between the cancellation and the official termination of your subscription.

By cancelling your subscription, your subscription is no longer automatically renewed, however all the benefits are available until your subscription expires.

Enter the promo code or scan the QR code using the LittleDot app by selecting LITTLEDOT VOUCHER in the menu in the top right corner of the app.

You will then receive an activation confirmation.

Vouchers are valid for a year from the day of purchase and include individual services, Call Doctor and Video Consultation.

The LittleDot voucher cannot be used for written consultation/subscription.

The amounts are added for all subsequent vouchers.

The voucher is valid for one year from the date of purchase.

You can check the balance on your voucher by going to the main menu in the top right corner (three lines) and selecting ‘Credit balance’.

If the credit balance does not cover the entire cost of the consultation, the price of the service will be automatically reduced by the funds available.

The remaining amount will be charged in accordance with the chosen method of payment, as displayed under ‘Order Details’.

After confirming the payment, you will be able to send your question or initiate a call with your chosen expert.

You can pay for LittleDot services through our web app or the LittleDot mobile app

You can use a credit card or pay via PayPal for expert consultation services.

Some banks require the use of a token when registering your card online and for processing larger payments (using expert services). Authentication is only necessary if required by your bank.

After purchasing and processing the chosen service, you will receive a receipt by email. You can view your receipts under ‘Payment/Cards’ in the main menu of the app.

If you are unable to register your chosen credit / debit card, you should first verify whether:

• The card you are trying to register is currently valid
• You have entered the correct card details
• The 3DS authentication process was successful
• the 3DS authentication process is an additional level of protection used by banks for additional transaction authorization
• You have sufficient funds on the credit/debit card you wish to register

In case all of the above checks out but you are still unable to register your credit/debit card, contact your bank for more information.

If you are still having issues, contact us by using the contact form and we will see what we can do to help you.