Customer support

LittleDot is a family health platform providing personalized care and tailored support to meet the unique needs of each family member. It operates through a digital platform that allows users access to licensed healthcare professionals through various types of consultations, including in-office visits, video, written, and phone consultations. The unique “Online self-service” feature enables users to independently perform various tasks, transparently access information, or obtain services through an online interface without the need for direct human intervention.

LittleDot’s application (both mobile and web) allows you to track the growth and development of a child through 14 unique areas, while for adults, you can monitor medical data through 10 areas. Access the free LittleDot application easily through the mobile app or the website.

Absolutely! LittleDot is designed to meet the healthcare needs of individuals of all age groups. We have incorporated specialized features to cater to both adults and children.

LittleDot’s growth and development tracking feature is your key tool. Easily monitor your child’s development through 14 areas, from birth to adulthood, to gain a holistic overview of their growth.

Certainly! LittleDot is not just for little ones. It is your companion for managing personal health, allowing you to track health conditions, medications, and vital signs with ease.

Forget worries about vaccinations! LittleDot keeps a comprehensive record of all vaccinations, sends timely reminders for upcoming doses, and provides details about each administered vaccine.

Your privacy is our top concern. LittleDot is fortified with industry-standard security measures to protect sensitive health data, ensuring the confidentiality of your information.

Certainly! LittleDot provides a secure and convenient way to share your health information with healthcare professionals, facilitating seamless communication.

We take privacy seriously. LittleDot adheres to strict privacy protocols, guaranteeing the confidentiality and security of all user data.

Yes, you can! LittleDot is designed to be accessible from any device with an internet connection, providing you with the flexibility to manage your health on the go, regardless of your physical location and the time of day. LittleDot is available 24/7.

LittleDot’s telehealth services bring doctors to you. It enables doctors and medical professionals to conduct online consultations, providing you with flexibility and convenience.

Certainly! LittleDot has a health journal with a dedicated feature for tracking vaccinations, including reminders for upcoming doses for your child. This functionality is also available for adults in the health journal.

Certainly! LittleDot’s health journal includes features for recording and tracking your child’s sleep pattern, which remains stored for later visual analysis through graphs.

The LittleDot application requires an internet connection for the functionality of online consultations. For the app to function effectively, it is important to be connected to a quality internet connection.

Yes, it does! LittleDot offers insights and reminders for preventive healthcare measures, such as vaccinations and regular check-ups. We regularly publish content on preventive healthcare on our blog.

Setting up personalized profiles for family members is very simple and quick. Download the app for free, go to the app’s side menu, select “edit family profiles,” create profiles for each family member, and start easily recording and tracking health data, reminders, and save medical documents for quick access in one place.

Certainly! LittleDot allows you to create profiles for all family members, ensuring comprehensive health tracking for everyone.

Creating profiles for family members and tracking their health has several key advantages from a healthcare professional’s perspective:

Personalized care: By creating individual profiles, healthcare can be tailored to the specific needs of each family member, allowing for personalized therapies, advice, and health plans, resulting in better outcomes.

Tracking health parameters: Profiles enable tracking vital signs, medical histories, and diagnostic test results for each family member. This provides a holistic insight into their health and helps identify potential issues or changes.

Prevention and early detection: Regularly monitoring health data allows the identification of early signs of illness or the need for preventive measures. This is crucial for early recognition of potential health issues.

Care coordination: Profiles facilitate the coordination of care among family members. Healthcare professionals can better understand the family medical history, genetic predispositions, and other important factors affecting health.

Better communication: Personalized profiles ease communication between healthcare professionals and family members, creating an open line of communication and trust, essential factors in providing quality healthcare. In conclusion, creating profiles for family members and tracking their health helps establish a comprehensive and personalized approach to healthcare, enhancing the overall health of the family.

The calendar functionality on the LittleDot platform plays a crucial role in organizing and tracking important events related to an individual’s and family’s healthcare. Here’s how to use it and its benefits:

Appointment organization: The calendar function allows users to easily organize and track medical appointments, consultations, examinations, or any other healthcare events. Reminders for important dates: By setting reminders for calendar events, users will be notified of important dates such as consultations, preventive check-ups, or therapy sessions for regular medication intake.

Routine control: The calendar helps users track and align their activities with prescribed routines, such as regular blood pressure measurements, sugar level monitoring, laboratory tests, skincare routines, children’s sleep time, and more.

Developmental stage tracker: Particularly useful for parents, it allows tracking developmental stages in children, such as regular check-ups, vaccinations, or other important events in a child’s health plan. Synchronization with other features: The calendar function is integrated with other features like reminders, ensuring coordination between different aspects of healthcare. Active use of the calendar function on the LittleDot platform ensures that our users maintain a simple and systematic organization of their healthcare, track therapy plans, and treatments, ensuring that key events are not forgotten. This facilitates better collaboration between users and healthcare providers, improving the overall health care experience.

Web Application: On the homepage, in the side menu, choose “Medical Record.” If you want to switch to the medical record of a specific family member, in the side menu at the top of the page, you will see the avatar. Click on the avatar, and you will be able to view and edit the medical records of other family members.

Mobile Application: Open the side menu and select “Settings.” Choose the option “Medical Record,” which will open the active medical record. At the top of the page, you will see the avatar. Touch the avatar, and it will open the option to view and edit the medical records of other family members. Now you can easily track the medical record and edit information for each family member on the LittleDot platform, whether you use a computer or a mobile device. Storage of health documentation and record-keeping.

Storing health documents is easy on LittleDot. Go to the “Files” section, click on the plus + button, and securely upload your health documents, photos, reports, videos, etc., to have them always accessible.

LittleDot is versatile! You can add various health documents, including photos, videos, PDFs, reports, and more. Keep all relevant health information in one place for easy access when needed.

The file-sharing feature with medical professionals on the LittleDot app is secure. You can securely share medical documents with healthcare professionals; all data is encrypted both at rest and in transit.

Yes, you can! LittleDot allows you to share reports with your doctor during consultations, facilitating informed discussions.

LittleDot provides specialized features for tracking and managing chronic conditions, offering valuable insights into changes in symptoms over time, visually presented through graphs and our timeline display.

Yes, you can! LittleDot allows users to track and manage multiple health conditions simultaneously, providing a comprehensive overview of your health, such as blood pressure, blood sugar, weight, etc.

Certainly! LittleDot provides personalized health recommendations based on the information you input, encouraging a proactive approach to healthcare.

Yes, LittleDot provides personalized tips and recommendations based on measurements such as blood pressure, sugar levels, BMI, and other relevant parameters. Using the entered data and measurements, LittleDot uses its algorithms to provide useful guidance for maintaining or improving your health.

Customize your doctor visits to your schedule, not the other way around. For virtual and in-person visits, easily find a time that suits you. You can also change or cancel appointments as needed.

Yes, manage your health wherever you are with the LittleDot Family Health mobile app. Through 14 available categories, you can track health for yourself and your family. Easily store health data at your fingertips. Effortlessly book appointments and find nearby clinics on the go. Or, completely avoid a visit to the clinic and request virtual medical consultations for common issues like allergies, skin problems, and more. The LittleDot family health app is available on iOS and Android. Stay in touch after your appointment. The end of your appointment is not the end of communication with your doctor. Access your healthcare provider via messages or video calls with additional questions and requests for medical advice.

Scheduling online consultations 1:1 is easy with the LittleDot application. Choose your preferred healthcare professional or clinic from the list of available medical experts and then choose the service (in-office visit, video, or written consultation) you want to use.

To schedule a video consultation, choose a doctor or clinic available for video consultations (you can track the availability of the video consultation service by the video consultation icon located below the profile of the expert or clinic), choose one of the offered time slots, provide the reason for consultation along with additional notes, and reserve the time. When the doctor accepts the consultation appointment, you will receive an email (to the registered email) and a push notification confirming the appointment. Five minutes before the start of the video consultation in the mobile app, a button will appear to start the video consultation with the doctor. Just click on it and have a secure video consultation with a healthcare professional from the comfort of your home.

To schedule a written consultation, choose a doctor or clinic available for written consultations (you can track the availability of the written consultation service by the written consultation icon located below the profile of the expert or clinic), choose one of the offered time slots, provide the reason for consultation along with additional notes, and reserve the time. When the doctor accepts the consultation appointment, you will receive an email (to the registered email) and a push notification confirming the appointment. At the scheduled time, go to the “Video and Written Consultations” section, click on the scheduled consultation, and start the chat with the healthcare professional.

Before the video consultation, ensure that your internet connection is stable, and your device has a working camera and microphone. Find a quiet, well-lit space for the video call. Ensure that the LittleDot app has permission to access your camera and microphone. At the scheduled time, open the LittleDot app, go to the “Video and Written Consultations” section, and click on the scheduled consultation to start the video call.

If the doctor is late for the video consultation, you will receive a notification. If the delay exceeds 15 minutes, you will have the option to reschedule the consultation and you will not be charged.

LittleDot provides various payment options for services, including credit/debit cards and other secure payment methods. Choose the preferred payment method during the checkout process.

LittleDot not yet accepts insurance for certain services.

To view payment receipts on LittleDot, go to the “Payments” section in the app. Here, you can access and download receipts for the services you have used.

How can I update my personal information on LittleDot? To update your personal information on LittleDot, go to the “Settings” section in the app. Here, you can edit and update your personal details, including contact information and medical history.

Yes, you can delete your LittleDot account. To do so, go to the “Settings” section in the app, and you will find the option to delete your account. Follow the provided steps to complete the account deletion process.

LittleDot prioritizes the privacy and security of user data. The platform uses advanced encryption and security measures to protect your health information. Additionally, LittleDot complies with relevant data protection regulations to ensure the confidentiality of user data.

The LittleDot customer support team is available through the mobile application and website under “Support.” Ask your questions, and our team will be ready to provide help and support.

The trial period is 7 days and is free. Within the trial period, you receive 1 free written consultation.

In the LittleDot web application, in the top left corner, you can see which subscription is active, and if you want to upgrade your subscription, choose “Upgrade Subscription.” Choose one of the offered subscription models (monthly or annual).

You can check the details of your subscription only when logged into the LittleDot application or website. When logged into the app, you can see subscription details in the top left corner related to the active subscription. We will also send notifications via push notifications and email each time you receive a new subscription-related action item.

On LittleDot platform, there are subscriptions, including BASIC HEALTH monthly subscription and PREMIUM annual subscription.”

Yes, on the LittleDot application, if you already have a subscription and have used all your messages, you can simply purchase a message package.

If you used all your messages during the subscription, the system would show you the option to choose a new subscription or purchase a message package. You can also choose the option to upgrade your subscription and select a message package.

By canceling the subscription, you only opt out of automatic renewal, but all benefits from the subscription model last until the subscription expires. Additionally, after the subscription expires, you lose all benefits and statuses you had at the time of subscription purchase.

The Premium and Basic subscription packages provide users with direct contact with top medical experts and clinics. The ability to have written, video, and telephone consultations, easy and personalized communication with a doctor about health issues anytime, anywhere. The ability to view available appointments and self-schedule, as well as discounts and benefits for examinations and diagnostics.