Customer support

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If you happen to have a question that is not answered, contact us at [email protected] and we will respond as soon as possible.

About LittleDot

LittleDot is a family health platform redefining the healthcare experience for families through the following key principles:

Personalized Care: LittleDot emphasizes adapting healthcare solutions to the specific needs of each family member, ensuring a personalized and effective approach for individualized and optimal results.

Trusted Medical Professionals: We connect families with reliable and highly-rated healthcare professionals, focusing on excellence in care to build trust and satisfaction among users.

Convenience and Accessibility: LittleDot is committed to making health information and care options easily accessible and convenient, whether through in-person visits or virtual options, providing timely and readily available health advice and services.

Comprehensive Services: Our approach includes a commitment to providing diverse services, from immediate healthcare assistance to advanced diagnostic content and smart tools for tracking the health of every family member, ensuring comprehensive well-being for families.

Transformation and Support: LittleDot aims to transform the family healthcare journey by simplifying processes and providing continuous support. The goal is to make the experience of managing family health centered around the well-being of each family member, offering a combination of personalized, practical, and comprehensive healthcare services.

What is LittleDot and How Does It Work?

LittleDot is a family health platform providing personalized care and tailored support to meet the unique needs of each family member. It operates through a digital platform that allows users access to licensed healthcare professionals through various types of consultations, including in-office visits, video, written, and phone consultations. The unique “Online self-service” feature enables users to independently perform various tasks, transparently access information, or obtain services through an online interface without the need for direct human intervention.

How Many Areas Can I Monitor Using the Health Diary for Children, and How Many for Adults?

LittleDot’s application (both mobile and web) allows you to track the growth and development of a child through 14 unique areas, while for adults, you can monitor medical data through 10 areas. Access the free LittleDot application easily through the mobile app or the website.

Is LittleDot Suitable for Both Adults and Children?

Absolutely! LittleDot is designed to meet the healthcare needs of individuals of all age groups. We have incorporated specialized features to cater to both adults and children.

How Can I Monitor My Child’s Growth Using LittleDot?

LittleDot’s growth and development tracking feature is your key tool. Easily monitor your child’s development through 14 areas, from birth to adulthood, to gain a holistic overview of their growth.

Can I Use LittleDot as an Adult for Personal Health Management?

Certainly! LittleDot is not just for little ones. It is your companion for managing personal health, allowing you to track health conditions, medications, and vital signs with ease.

How Does LittleDot Simplify Vaccination Management?

Forget worries about vaccinations! LittleDot keeps a comprehensive record of all vaccinations, sends timely reminders for upcoming doses, and provides details about each administered vaccine.

Security and Privacy

Is LittleDot Safe for Storing Sensitive Health Information?

Your privacy is our top concern. LittleDot is fortified with industry-standard security measures to protect sensitive health data, ensuring the confidentiality of your information.

Can I Share My Health Information with a Doctor Through LittleDot?

Certainly! LittleDot provides a secure and convenient way to share your health information with healthcare professionals, facilitating seamless communication.

How Does LittleDot Ensure the Privacy of User Data?

We take privacy seriously. LittleDot adheres to strict privacy protocols, guaranteeing the confidentiality and security of all user data.

Features and functionalities of the LittleDot Family Health Platform

Can I access LittleDot from any device?

Yes, you can! LittleDot is designed to be accessible from any device with an internet connection, providing you with the flexibility to manage your health on the go, regardless of your physical location and the time of day. LittleDot is available 24/7.

What do telehealth services of LittleDot mean, and how do they work?

LittleDot’s telehealth services bring doctors to you. It enables doctors and medical professionals to conduct online consultations, providing you with flexibility and convenience.

Can I use LittleDot to track my child’s vaccination schedule?

Certainly! LittleDot has a health journal with a dedicated feature for tracking vaccinations, including reminders for upcoming doses for your child. This functionality is also available for adults in the health journal.

Can I use LittleDot to monitor my child’s sleep pattern?

Certainly! LittleDot’s health journal includes features for recording and tracking your child’s sleep pattern, which remains stored for later visual analysis through graphs.

Can I access LittleDot if the internet is unavailable?

The LittleDot application requires an internet connection for the functionality of online consultations. For the app to function effectively, it is important to be connected to a quality internet connection.

Does LittleDot provide insights into preventive healthcare?

Yes, it does! LittleDot offers insights and reminders for preventive healthcare measures, such as vaccinations and regular check-ups. We regularly publish content on preventive healthcare on our blog.

Family member profiles and health tracking How can I set up LittleDot for my family?

Setting up personalized profiles for family members is very simple and quick. Download the app for free, go to the app’s side menu, select “edit family profiles,” create profiles for each family member, and start easily recording and tracking health data, reminders, and save medical documents for quick access in one place.

Can I create profiles for family members on LittleDot?

Certainly! LittleDot allows you to create profiles for all family members, ensuring comprehensive health tracking for everyone.

Why should I create profiles for family members and track their health?

Creating profiles for family members and tracking their health has several key advantages from a healthcare professional’s perspective:

Personalized care: By creating individual profiles, healthcare can be tailored to the specific needs of each family member, allowing for personalized therapies, advice, and health plans, resulting in better outcomes.

Tracking health parameters: Profiles enable tracking vital signs, medical histories, and diagnostic test results for each family member. This provides a holistic insight into their health and helps identify potential issues or changes.

Prevention and early detection: Regularly monitoring health data allows the identification of early signs of illness or the need for preventive measures. This is crucial for early recognition of potential health issues.

Care coordination:
Profiles facilitate the coordination of care among family members. Healthcare professionals can better understand the family medical history, genetic predispositions, and other important factors affecting health.

Better communication: Personalized profiles ease communication between healthcare professionals and family members, creating an open line of communication and trust, essential factors in providing quality healthcare. In conclusion, creating profiles for family members and tracking their health helps establish a comprehensive and personalized approach to healthcare, enhancing the overall health of the family.

LittleDot calendar How to use the LittleDot calendar and its functionalities?

The calendar functionality on the LittleDot platform plays a crucial role in organizing and tracking important events related to an individual’s and family’s healthcare. Here’s how to use it and its benefits:

Appointment organization: The calendar function allows users to easily organize and track medical appointments, consultations, examinations, or any other healthcare events. Reminders for important dates: By setting reminders for calendar events, users will be notified of important dates such as consultations, preventive check-ups, or therapy sessions for regular medication intake.

Routine control: The calendar helps users track and align their activities with prescribed routines, such as regular blood pressure measurements, sugar level monitoring, laboratory tests, skincare routines, children’s sleep time, and more.

Developmental stage tracker: Particularly useful for parents, it allows tracking developmental stages in children, such as regular check-ups, vaccinations, or other important events in a child’s health plan. Synchronization with other features: The calendar function is integrated with other features like reminders, ensuring coordination between different aspects of healthcare. Active use of the calendar function on the LittleDot platform ensures that our users maintain a simple and systematic organization of their healthcare, track therapy plans, and treatments, ensuring that key events are not forgotten. This facilitates better collaboration between users and healthcare providers, improving the overall health care experience.

How to switch between different medical records of your family on the LittleDot platform, whether you are using the web or mobile application?

Web Application: On the homepage, in the side menu, choose “Medical Record.” If you want to switch to the medical record of a specific family member, in the side menu at the top of the page, you will see the avatar. Click on the avatar, and you will be able to view and edit the medical records of other family members.

Mobile Application: Open the side menu and select “Settings.” Choose the option “Medical Record,” which will open the active medical record. At the top of the page, you will see the avatar. Touch the avatar, and it will open the option to view and edit the medical records of other family members. Now you can easily track the medical record and edit information for each family member on the LittleDot platform, whether you use a computer or a mobile device. Storage of health documentation and record-keeping.

How can I store my health documents on LittleDot?

Storing health documents is easy on LittleDot. Go to the “Files” section, click on the plus + button, and securely upload your health documents, photos, reports, videos, etc., to have them always accessible.

What types of health documents can I add to LittleDot?

LittleDot is versatile! You can add various health documents, including photos, videos, PDFs, reports, and more. Keep all relevant health information in one place for easy access when needed.

How secure is the file-sharing feature in LittleDot?

The file-sharing feature with medical professionals on the LittleDot app is secure. You can securely share medical documents with healthcare professionals; all data is encrypted both at rest and in transit.

Can I share reports from LittleDot with my doctor?

Yes, you can! LittleDot allows you to share reports with your doctor during consultations, facilitating informed discussions.

Managing chronic conditions

How does LittleDot help in managing chronic conditions?

LittleDot provides specialized features for tracking and managing chronic conditions, offering valuable insights into changes in symptoms over time, visually presented through graphs and our timeline display.

Can I track multiple health conditions on LittleDot?

Yes, you can! LittleDot allows users to track and manage multiple health conditions simultaneously, providing a comprehensive overview of your health, such as blood pressure, blood sugar, weight, etc.

Can I receive personalized health recommendations through LittleDot?

Certainly! LittleDot provides personalized health recommendations based on the information you input, encouraging a proactive approach to healthcare.

Does LittleDot provide tips and recommendations for personalized results of blood pressure, sugar levels, BMI, child growth and development, etc.?

Yes, LittleDot provides personalized tips and recommendations based on measurements such as blood pressure, sugar levels, BMI, and other relevant parameters. Using the entered data and measurements, LittleDot uses its algorithms to provide useful guidance for maintaining or improving your health.

Online appointment booking and virtual consultations

Online appointment booking?

Customize your doctor visits to your schedule, not the other way around. For virtual and in-person visits, easily find a time that suits you. You can also change or cancel appointments as needed.

Is LittleDot mobile app for iOS and Android free?

Yes, manage your health wherever you are with the LittleDot Family Health mobile app. Through 14 available categories, you can track health for yourself and your family. Easily store health data at your fingertips. Effortlessly book appointments and find nearby clinics on the go. Or, completely avoid a visit to the clinic and request virtual medical consultations for common issues like allergies, skin problems, and more. The LittleDot family health app is available on iOS and Android. Stay in touch after your appointment. The end of your appointment is not the end of communication with your doctor. Access your healthcare provider via messages or video calls with additional questions and requests for medical advice.

Online consultations (video and written) and appointment scheduling

How can I schedule an online consultation with a doctor through LittleDot?

Scheduling online consultations 1:1 is easy with the LittleDot application. Choose your preferred healthcare professional or clinic from the list of available medical experts and then choose the service (in-office visit, video, or written consultation) you want to use.

How does video consultation work?

To schedule a video consultation, choose a doctor or clinic available for video consultations (you can track the availability of the video consultation service by the video consultation icon located below the profile of the expert or clinic), choose one of the offered time slots, provide the reason for consultation along with additional notes, and reserve the time. When the doctor accepts the consultation appointment, you will receive an email (to the registered email) and a push notification confirming the appointment. Five minutes before the start of the video consultation in the mobile app, a button will appear to start the video consultation with the doctor. Just click on it and have a secure video consultation with a healthcare professional from the comfort of your home.

How does a written consultation work?

To schedule a written consultation, choose a doctor or clinic available for written consultations (you can track the availability of the written consultation service by the written consultation icon located below the profile of the expert or clinic), choose one of the offered time slots, provide the reason for consultation along with additional notes, and reserve the time. When the doctor accepts the consultation appointment, you will receive an email (to the registered email) and a push notification confirming the appointment. At the scheduled time, go to the “Video and Written Consultations” section, click on the scheduled consultation, and start the chat with the healthcare professional.

How to be prepare for a video consultation?

Before the video consultation, ensure that your internet connection is stable, and your device has a working camera and microphone. Find a quiet, well-lit space for the video call. Ensure that the LittleDot app has permission to access your camera and microphone. At the scheduled time, open the LittleDot app, go to the “Video and Written Consultations” section, and click on the scheduled consultation to start the video call.

What happens if the doctor is late for the video consultation?

If the doctor is late for the video consultation, you will receive a notification. If the delay exceeds 15 minutes, you will have the option to reschedule the consultation and you will not be charged.


How can I pay for services on LittleDot?

LittleDot provides various payment options for services, including credit/debit cards and other secure payment methods. Choose the preferred payment method during the checkout process.

Does LittleDot accept insurance?

LittleDot not yet accepts insurance for certain services.

How to view payment receipts on LittleDot?

To view payment receipts on LittleDot, go to the “Payments” section in the app. Here, you can access and download receipts for the services you have used.

Managing account and privacy settings:

How can I update my personal information on LittleDot? To update your personal information on LittleDot, go to the “Settings” section in the app. Here, you can edit and update your personal details, including contact information and medical history.

Can I delete my LittleDot account?

Yes, you can delete your LittleDot account. To do so, go to the “Settings” section in the app, and you will find the option to delete your account. Follow the provided steps to complete the account deletion process.

How does LittleDot ensure the privacy and security of user data?

LittleDot prioritizes the privacy and security of user data. The platform uses advanced encryption and security measures to protect your health information. Additionally, LittleDot complies with relevant data protection regulations to ensure the confidentiality of user data.


The LittleDot customer support team is available through the mobile application and website. Ask your questions, and our team will be ready to provide help and support. Within the application, select “Support.”

User Assistance Where can I get assistance if I have questions about LittleDot?

The LittleDot customer support team is available through the mobile application and website under “Support.” Ask your questions, and our team will be ready to provide help and support.

Subscriptions, additional message packages, and trial period

How long is the trial period valid?

The trial period is 7 days and is free. Within the trial period, you receive 1 free written consultation.

How can I activate a subscription, and how do I activate a subscription during the trial period?

In the LittleDot web application, in the top left corner, you can see which subscription is active, and if you want to upgrade your subscription, choose “Upgrade Subscription.” Choose one of the offered subscription models (monthly or annual).

Where can I find subscriptions and detailed descriptions of subscription offerings?

You can check the details of your subscription only when logged into the LittleDot application or website. When logged into the app, you can see subscription details in the top left corner related to the active subscription. We will also send notifications via push notifications and email each time you receive a new subscription-related action item.

What subscriptions are available on the LittleDot app?

On LittleDot platform, there are subscriptions, including BASIC HEALTH monthly subscription and PREMIUM annual subscription.”

Is it possible to purchase only a message package?

Yes, on the LittleDot application, if you already have a subscription and have used all your messages, you can simply purchase a message package.

What if I run out of messages during the subscription?

If you used all your messages during the subscription, the system would show you the option to choose a new subscription or purchase a message package. You can also choose the option to upgrade your subscription and select a message package.

If I cancel the subscription before it expires, do I lose the discounts?

By canceling the subscription, you only opt out of automatic renewal, but all benefits from the subscription model last until the subscription expires. Additionally, after the subscription expires, you lose all benefits and statuses you had at the time of subscription purchase.

What is the Premium and Basic subscription?

The Premium and Basic subscription packages provide users with direct contact with top medical experts and clinics. The ability to have written, video, and telephone consultations, easy and personalized communication with a doctor about health issues anytime, anywhere. The ability to view available appointments and self-schedule, as well as discounts and benefits for examinations and diagnostics.