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Customer support

Your LittleDot questions answered

You can find them here – if your question is not answered here, please contact us at [email protected] and we will answer as soon as possible.

About LittleDot

What is LittleDot?

Using digital technology, LittleDot offers instantaneous consultations with renowned doctors and specialists using a mobile app regardless of the time and place. The technology provides security as well as precise and scientifically based information for your health.

Which devices support the app?
LittleDot works with Android i iOS devices, as well as a web app.

Expert advice

Can I book an appointment using LittleDot?

LittleDot enables a video call with your chosen doctor – expert using the Video Consultation service from the comfort of your own home to ask for advice 24/7 without the need to visit the practice.

Booking an appointment in person is not possible since LittleDot is a platform for online consultation with doctors – experts.

Can I choose the doctor – expert?

You can choose the desired doctor – expert for any service available on the LittleDot platform.

Doctors – experts are available for Video Calls at a predetermined time.

You can choose any of our experts in case of a written consultation.

In case of regular calls, check the currently available doctors – experts

(don’t worry, all our experts are trusted and experienced doctors you can rely on).

What types of consultations are available through LittleDot?

Three types of consultation services with a doctor – expert are available through the LittleDot app:

  1. Video consultation
  2. Call Doctor
  3. Written Consultation

Video consultation

What is Video Consultation?

Video Consultation is an individual service enabling a video consultation with your chosen doctor. You can pick the time that best suits you and talk to a doctor – expert on a video call from the comfort of your own home.

How does Video Consultation work?
  • You choose the doctor – expert you want to contact via video call
  • Then you select one of the available appointments when you want to make the video call
  • You then select the reason for the video call and write additional comments so that the doctor can better prepare for the video call
  • Book the appointment

* 1 hour before the appointment you will receive an email with the direct link for the video call.

* The maximum duration of each call is 30 minutes.

* The time remaining until the end of the appointment will be displayed on screen 30 seconds before the time runs out.

How can I get in touch with a doctor – expert?

You need to book an appointment for a Video Consultation. You can view the list of available appointments by:

  • Selecting the desired doctor – experts and Video Consultation (purple icon)
  • Choosing the time that best suits you from the list of available appointments
How long do I have to wait for an answer?

You get your answer immediately during the conversation with your chosen doctor – expert.

How much does the Video Consultation cost?

For the price of the Video Consultation and contacting the service

Can I cancel my Video Consultation appointment and how does it work?

It is possible to cancel your appointment. You can cancel your appointment by going to call details and clicking on ‘Cancel’. Confirm by clicking the OK button and that’s it.

If I cancel a Video Consultation appointment, will I have to pay a cancellation fee?

You pay a cancellation fee if you cancel the appointment within the 24 hours preceding the consultation in order to compensate the doctor – expert for the time spent preparing for the video call, as well as reorganizing their schedule in their practices/polyclinics.

If you have to cancel your Video Consultation appointment, please do so in a timely manner to avoid paying the cancellation fee.

Call Doctor

What is the Call Doctor service?

The Call a Doctor service includes expert consultation with a doctor – expert remotely, any time, day or night. You select an available pediatrician, ask them anything and get your answers in an instant.

How does the Call Doctor service work?
  • Select a doctor available at that moment
    (green icon – available, grey icon – unavailable)
  • Confirm payment method
  • A call will be set up. Ask anything you wish to know and you will get your answers during the conversation.

* The maximum call duration is 20 minutes.

* You will hear a warning sound 15 seconds before the end of the call.

When can I call the chosen doctor – specialist?

One of the doctors – specialists is always available and ready to help. You can call any of the available doctors 24/7. Available doctors have a green icon displayed under their name (grey icon is for unavailable).

How long do I have to wait for an answer?
You get your answer immediately during the conversation with your chosen doctor – specialist.
How much does the Call Doctor service cost?

For the price of the Call a Doctor service and contacting the service

Subscriptions

LittleDot subscriptions

By subscribing to LittleDot, you can consult your chosen doctor in writing concerning your health or the health of your family members for the duration of the subscription. The subscription also includes added benefits.

How much does the subscription cost and what does it include?

Choose your subscription model and enjoy the following benefits:

Basic health - monthly subscription

Ideal for short and quick advice from a doctor of your own choice

  • For the first 7 days free
    Within 7 days you can send 1 message and 1 attachment for FREE to any doctor on the list.
  • 2 written consultations and 4 attachments
    During the one-month period, you can send 2 written consultations and 4 attachments to any doctor on the list, who will help you with the health of your little one. You can write to your doctor any time. Your question should be no longer than 1000 characters with spaces without attachments.
  • Unlimited storage space
  • No adds

All information regarding prices and using offered services

Plus health - three-month subscription

Ideal for short-term health monitoring

  • For the first 7 days free
    Within 7 days you can send 1 message and 1 attachment for FREE to any doctor on the list.
  • 4 written consultations and 10 attachments
    During the three-month period, you can send 4 written consultations and 10 attachments to any doctor on the list, who will help you with the health of your little one. You can write to your doctor any time. Your question should be no longer than 1000 characters with spaces without attachments.
  • 10% discount on Video Consultation
    You can book an appointment and start a video call with any doctor through the app at a discount price of up to HRK 1200.
  • 10% discount on Call Doctor
    You can call any doctor through the app and get a consultation at a moment’s notice. In the morning, evening, weekends, holidays and outside of office hours – one of the doctors is always available and ready to help. The call service will cost you 10% less up to the amount of HRK 1200.
  • Unlimited storage space
  • No adds

All information regarding prices and using offered services

Premium health - annual subscription

Ideal for long-term monitoring of chronic health conditions during recovery, during treatment or after surgery

  • For the first 7 days free
    Within 7 days you can send 1 message and 1 attachment for FREE to any doctor on the list.
  • 20 written consultations and 50 attachments
    During the three-month period, you can send 20 written consultations and 50 attachments to any doctor on the list, who will help you with the health of your little one. You can write to your doctor any time. Your question should be no longer than 1000 characters with spaces without attachments.
  • 20% discount on Video Consultation
    You can book an appointment and start a video call with any doctor through the app at a discount price of up to HRK 2000.
  • 20% discount on Call Doctor
    You can call any doctor through the app and get a consultation at a moment’s notice. In the morning, evening, weekends, holidays and outside of office hours – one of the doctors is always available and ready to help. The call service will cost you 20% less up to the amount of HRK 2000.
  • Unlimited storage space
  • No adds

All information regarding prices and using offered services

What happens to my subscription in case of subscription model changes on the LittleDot platform?

Selected LittleDot Plus models will continue to operate under existing conditions at no additional charge until the time of subscription cancellation.

How can I activate my subscription?

In the LittleDot app, go to the list of doctors – experts and click on Choose subscription.

  • Choose your subscription model (monthly or annual)
  • Confirm the payment and enjoy the benefits
How long do I have to wait for an answer if a have a subscription?

The approximate deadline for the doctor to respond to the inquiry is 3 days from the day the inquiry was initially sent.

The doctors try to answer your questions as soon as possible, however it largely depends on their availability and other obligations. Your answer may arrive within minutes, hours, but at times it can also take longer.

Can I send a question any time?

You can send a written inquiry any time, 24/7.

How do I send a question to my chosen doctor?

In the LittleDot app:

  • From the list, select the doctor you wish to contact.
  • Ask your question and add an attachment if necessary.
  • By sending the message, the app will redirect you to select a subscription model
  • Select your subscription model and the message will be sent to your requested doctor
Can I attach an image to my question if I have a subscription?

You can send an attachment to your chosen doctor during the subscription period (photos or documents up to 10 MB). The question can contain up to 1000 characters with spaces.

What if there are no more messages left in the subscription?

If you use up all your messages during the subscription period, the app will display an option to reactivate the subscription in order to receiver more messages.

Can I change my chosen doctor during the subscription period?

You can choose any doctor from the list while your subscription is active. If you need more detailed advice from a doctor or specialist, you can use the Video Consultation of Call a Doctor service. You are eligible for a discount if you already have an annual or monthly subscription.

How can I renew or cancel my subscription?

The subscription will be automatically renewed upon expiration.

You can cancel your subscription at any time for any reason by going to the main menu in the LittleDot app and:

  • Opening the side menu
  • Clicking on Edit your profile on the top of the side menu displaying your subscription model.
  • Click the “Cancel subscription” at the button of the display
  • Confirm by clicking the "OK" button after which you will receive an email confirming the cancellation.

The renewal date becomes the cancellation date and you will no longer be charged for the subscription.

If I cancel my subscription before it expires, do I lose the discounts?

By cancelling your subscription, your subscription is no longer automatically renewed, however all the benefits are available until your subscription expires.

LittleDot gift voucher

How to get a LittleDot gift voucher?

It’s easy.

Kroz LittleDot aplikaciju (naći ćete ga u glavnom izborniku)

You will receive an email with the digital voucher you can then forward or print out and give to someone as a gift.

Gift vouchers can be activated by entering a promo code or scanning a QR code. The gift voucher amount is allocated to the user account.

How to activate a gift voucher?

Enter the promo code or scan the QR code using the LittleDot app by selecting LITTLEDOT VOUCHER in the menu in the top right corner of the app.

You will then receive an activation confirmation.

For which services is the voucher valid and how long is it valid?

Vouchers are valid for a year from the day of purchase and include individual services, Call Doctor and Video Consultation.

The LittleDot voucher cannot be used for written consultation/subscription.

The amounts are added for all subsequent vouchers.

The voucher is valid for one year from the date of purchase.

Where can I check the balance on my voucher?

You can check the balance on your voucher by going to the main menu in the top right corner (three lines) and selecting ‘Credit balance’.

The voucher balance is not sufficient to cover a consultation.

If the credit balance does not cover the entire cost of the consultation, the price of the service will be automatically reduced by the funds available.

The remaining amount will be charged in accordance with the chosen method of payment, as displayed under ‘Order Details’.

After confirming the payment, you will be able to send your question or initiate a call with your chosen expert.

Payment

How do I pay for services and are my card details secure?

LittleDot uses the Braintree payment system with Level 1 PCI DSS used by banks and financial institutions.

Your credit card details are not stored anywhere.

How can I pay for LittleDot services?

You can pay for LittleDot services through our web app or the LittleDot mobile app

You can use a credit card or pay via PayPal for expert consultation services.

LittleDot opcije plaćanja
Does LittleDot require card authentication for payment?

Some banks require the use of a token when registering your card online and for processing larger payments (using expert services). Authentication is only necessary if required by your bank.

Will I get a receipt?

After purchasing and processing the chosen service, you will receive a receipt by email. You can view your receipts under ‘Payment/Cards’ in the main menu of the app.

I am unable to register my chosen credit/debit card. What should I do?

If you are unable to register your chosen credit / debit card, you should first verify whether:

  • The card you are trying to register is currently valid
  • You have entered the correct card details
  • The 3DS authentication process was successful
    • the 3DS authentication process is an additional level of protection used by banks for additional transaction authorization
  • You have sufficient funds on the credit/debit card you wish to register

In case all of the above checks out but you are still unable to register your credit/debit card, contact your bank for more information.

If you are still having issues, contact us by using the contact form and we will see what we can do to help you.

Experts

Can I become a LittleDot expert?

Only if you have the necessary qualifications and experience working with children. Send us the necessary documents and apply here

Didn’t find your answer?

Can I contact you?
Of course!

You can write to us at [email protected]

Call us at +385995268045

Or using the kontakt forme

*The contacts listed above are used for customer support for the LittleDot mobile app and any complaints you might have. We will respond to any complaints within the legal timeframe of 15 days from the day of receipt.