Customer supportFrequently asked questions
In order to make the LittleDot application, our online services and our web page easier to use, we have prepared an FAQ with all the necessary information.
Follow this section for regular FAQ updates.
What is LittleDot?
About the services
What are online expert consultations?
How can I arrange online consultations?
How long does it take for the expert to reply?
- The official deadline for replying to questions asked through the Short Consultation is 5 days from receiving the question. After 5 days, the expert will no longer be able to charge you for the service.
- The official deadline for replying to questions asked through the Expert analysis is 10 days from receiving the question. After 10 days, the expert will no longer be able to charge you for the service.
- With the Call specialist service, an answer to your question can be obtained as soon your call is connected.
How do online consultations work?
Can I arrange a personal visit?
What is the price for the services?
Each service on the LittleDot platform has its own price. Payment information for each service is available by clicking on the link.
When using the Call specialist service, how are extra minutes charged?
* VAT is included in the price
How to pay for the services and are our card details safe?
The LittleDot platform uses the Webteh payment system and is guided by the provisions of Article 9 of the conditions for protecting the privacy of user data.,
Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Webteh WebPay Payment Gateway and vice versa.
Webteh WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Webteh is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.”
On the experts
How do I select an expert?
Can I get a quick reply from an expert in case of an emergency?
According to Article 12 of the General Terms and Conditions, , a user may not use “…LittleDot, the Content or the Services in case of a potential or actual medical emergency.”
How can I contact you?
NOTE: The contact data listed above is to be used exclusively for issues related to the use of the LittleDot mobile application, difficulties with using online consultations or for submitting any type of complaint.
When can I expect an answer to my complaint?
All complaints will be addressed in the shortest possible time, no later than 15 days from receiving the complaint.