Terms of Use

Terms of service

TERMS OF SERVICE WWW.LITTLEDOTAPP.COM

OVERVIEW

This mobile app and/or website is operated by More Studio d.o.o. Miramarska cesta 24, 10000 Zagreb . Throughout the site, the terms “we”, “us” and “our” refer to More Studio. More Studio offers this mobile app and/or website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our mobile app and/or website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the mobile app and/or website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our mobile app and/or website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the mobile app and/or website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – WWW.LITTLEDOTAPP.COM TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the mobile app and/or website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All prices and terms of use can be found on the Services page, which include, but are not limited to, the following services: Video consultation, Call the doctor, Written consultation, Physical site examination, Diagnostics.

Please note that the LittleDot voucher - gift voucher must be used in full by the date stated on it. The refund of the difference in funds if not all services in full of the voucher are used will not be refunded.

SECTION 5 – SERVICES

Certain products or services may be available exclusively online through the mobile app and/or website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

LITTLEDOT DOES NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, OR PRESCRIPTION OF ANY KIND. ALL INFORMATION PROVIDED ON LITTLEDOT OR IN CONNECTION WITH ANY COMMUNICATIONS SUPPORTED BY LITTLEDOT, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS BETWEEN LITTLEDOT MEDICAL EXPERTS AND CONSUMERS IS INTENDED TO BE FOR GENERAL INFORMATIONAL PURPOSES ONLY, AND IS IN NO WAY INTENDED TO CREATE A PHYSICIAN – PATIENT RELATIONSHIP AS DEFINED BY STATE AND FEDERAL LAW. LITTLEDOT IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT. RELIANCE ON ANY INFORMATION PROVIDED BY LITTLEDOT OR ANY LITTLEDOT MEDICAL EXPERTS IS SOLELY AT YOUR OWN RISK.

In a case of emergence, please dial 112 or visit the nearest emergency service.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our mobile app and/or website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

At LittleDot, we believe in putting the power in your hands. As a registered user, you have full control over your user profile data. You can easily update your information whenever needed and, if you decide to, you have the option to delete your user account.

To update your user profile:

• Simply log in to the LittleDot application and navigate to the “Settings” section.

• Click on your user account to access your profile settings.

• From there, you can modify your personal details, including your name, contact information, and preferences.

To delete your user account:

• In the user profile settings, you’ll find the “Delete Account” option.

• Upon selecting it, you will be prompted to confirm your decision to delete your account. Please note that this action is irreversible.

• After requesting to delete your account, we will send a confirmation email to the registered email address associated with your user account.

Data Privacy and Security: Protecting your privacy is our top priority. Once you request the deletion of your user account, we will promptly remove all related data from our systems. This includes your profile information, preferences, and any other data associated with your account. Rest assured that once the deletion process is complete, it will not be possible to re-establish or access your deleted account data.

Thank you for entrusting LittleDot with your health needs. If you have any questions or need assistance with managing your user profile or account, our support team is always here to help.

We are committed to providing a secure and user-friendly experience, empowering you to take control of your health journey.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the mobile app and/or website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our www.littledotapp.com mobile app and/or website may include materials from third-parties.

Third-party links on this site may direct you to third-party mobile app and/or websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or mobile app and/or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party mobile app and/or websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS/VIRTUAL AI ASSISTANT

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related mobile app and/or website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Permission to Post and Use Expert Submissions

When a LittleDot Medical Expert submissions related to any LittleDot feature or function and made for publication on LittleDot (such as an answer to a question) (an “Expert Submission”), you grant LittleDot an unrestricted right without limitation to use, reproduce, extract data from or add data to, publish and post any such Expert Submissions, including in connection with or on LittleDot, including in connection with your name. This means that when you make such a submission to us, you are giving us rights to this content, including the right to post it on LittleDot and use it in connection with LittleDot.

You also give us the right to give or transfer all rights granted herein to others. While Expert Submissions generally are posted to LittleDot, we do not have an obligation to post any particular Expert Submission on LittleDot and reserve the right, at our sole discretion and for any reason whatsoever (including but not limited to an Expert Submission being reported to us), to not post and/or to remove any Expert Submissions at any time.

The virtual AI assistant is designed to quickly find answers to your questions, which it generates from the database of existing answers within our mobile and web application.

You, as a user, have the option to choose a virtual AI assistant and then choose within which area of specialization you ask your question such as: pediatrics, breastfeeding, sexology...

When you choose an area-specialization, space opens up for writing your question. The content within our virtual AI assistant is informative and our virtual AI assistant can make mistakes, so please double-check its answers.

The virtual AI assistant service is available to you, our registered users, and please make sure that this service is provided to you with all errors and defects without warranty of any kind.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through www.littledotapp.com mobile app and/or website is governed by our Privacy Policy. To view our Privacy Policy, click HERE

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related mobile app and/or website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related mobile app and/or website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related mobile app and/or website, should be taken to indicate that all information in the Service or on any related mobile app and/or website has been modified or updated.

SECTION 12 ARTIFICIAL INTELLIGENCE (AI) TOOLS

The Littledot platform includes an AI assistant designed to support users with general health-related inquiries concerning child and family health. The AI assistant does not provide diagnoses, prescribe treatments, or replace consultations with licensed healthcare professionals. The AI system processes data entered by users via the chat interface solely to generate informative responses and enhance the user experience. User messages may be stored for the purpose of service improvement and development but are not used for profiling or direct marketing without user consent. All responses generated by the AI assistant are informational in nature. If the AI functionalities are extended to include recommendations related to health products or services, such content will be clearly marked and made available under specific terms. In all cases, we recommend consulting a licensed doctor through the Littledot platform.

All AI communications are subject to appropriate technical and organizational safeguards in accordance with the General Data Protection Regulation (GDPR).

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related mobile app and/or website, other mobile app and/or websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related mobile app and/or website, other mobile app and/or websites, or the Internet. We reserve the right to terminate your use of the Service or any related mobile app and/or website for violating any of the prohibited uses.

Do not use LittleDot or Content or Services to diagnose or treat a medical condition. Do not use LittleDot or Content or Services in a potential or actual medical emergency.

Only informational questions submitted for educational purposes are allowed.

No personal health questions are permitted – you are not allowed to provide facts that give questions the impression of being patient-specific.

Questions can describe a general situation, illustration, illness, or symptoms, but the question should withhold enough facts so that it’s clear that it’s not describing an actual, specific patient

When accessing our Premium Content and Services, including private conversations with Medical Experts you should know the following:

• No requests for prescription, diagnosis or treatment should be made

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall More Studio’s directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless More Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 – CONSUMER COMPLAINT

In accordance with the Consumer Protection Act, we inform Consumers that you can submit a Complaint expressing your dissatisfaction with the quality of the service provided in writing, and we will confirm receipt of the Complaint in writing without delay.

A complaint can also be submitted in writing to our address, More studio d.o.o., Miramarska cesta 24 HR-10000 Zagreb or by e-mail to the address: info@littledot.eu.

We will submit a written response to the received complaint no later than 15 (fifteen) calendar days from the date of receipt of the written Complaint, so please provide us with your contact address for the delivery of the response in your Complaint.

An off-premises contract is a contract between us as a seller (the "Seller") and you the Buyer/Consumer: (i) which is entered into with the simultaneous physical presence of us as the seller and you as a consumer (the "Consumer") in a place that does not represent our business premises, even when the Consumer has made an offer, (ii) which is entered into at our business premises or by means of remote communication immediately after we have approached the Consumer in person, and individually at a place other than its business premises, in which we and the Consumer were physically present at the same time, or (iii) which was concluded during an excursion organized by us with the intention or purpose of promoting or selling goods or services to the Consumer. Such agreements include one-time transactions or subscriptions to our Services and/or products.

In the case of consumer contracts, in the event of a discrepancy between the definition used in these Terms and the legal definition of a particular term, the definition that is more favourable to the Consumer shall apply. All terms in these Terms and Conditions that may not be explicitly defined shall apply to the full extent of the legal definition of a particular term from the Consumer Protection Act (Official Gazette 19/22, hereinafter: "ZZP").

Nothing in these Terms and Conditions shall be construed in such a way as to diminish and/or limit the rights of consumers under applicable law.

In accordance with the general regulations, the Buyer can only be an adult and fully capable natural or legal person. A contract in the name and on behalf of a minor or a wholly/partially incapacitated person may be concluded by their legal representatives. The seller does not bear any responsibility for any action contrary to this provision.

CONDITIONS, DEADLINE AND PROCEDURE FOR EXERCISING THE RIGHT TO UNILATERAL TERMINATION OF CONTRACTS WITH CONSUMERS

Notwithstanding the other provisions of this Article, you are entitled, within fourteen (14) days from the date of concluding the subscription contract, to unilaterally terminate the subscription contract without stating the reason for termination. The contract is unilaterally terminated by means of a form for unilateral termination of the subscriber relationship or by any other unambiguous statement sent by post, fax or e-mail stating: name, surname, address, mobile phone number (or telephone), e-mail address, by which you express your will to terminate the subscription contract, and it is considered terminated on the day of delivery of the statement of termination to us. You are obliged, before the expiry of the period for unilateral termination of the contract referred to in the previous paragraph of these Terms and Conditions, to inform us of your decision to terminate the subscription contract by means of the form for unilateral termination of the contract or by means of any other unambiguous statement expressing your will to terminate the contract.

You are obliged to send the statement of termination of the subscription contract before the expiry of the deadline for termination of the contract provided for in the previous article of these Terms and Conditions. If you unilaterally terminate the subscription contract after explicitly requesting that the provision of the service begin before the expiry of the period for unilateral termination of the contract, then you are obliged to pay us a part of the agreed price that is proportional to what we have fulfilled for you as a Service until the moment you have informed us that you are exercising your right to unilateral termination of the contract, with the proportional amount of the price that you are obliged to pay calculated on the basis of the total agreed price.

Please take care if you wish to cancel your subscription or terminate your contractual relationship with us after the expiry of the legal period of 14 days in which you have the right to withdraw, regardless of whether or not you have consumed our Services, then the provisions of these Terms and Conditions regarding the procedure of cancellation of the contract and the proportional charging of the prices of our Services provided apply to you.

SECTION 17 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

You may terminate these General Terms and Conditions of Use of the Services at any time by sending us a notice that you no longer wish to use our Services or by ceasing to use our mobile application and/or our websites through the mobile application(s) itself, so that as a User who has a subscription, you must be logged in to the mobile or web application, click on the menu, then on settings and on subscription, when the subscription details will appear, on which there is a link Cancel Subscription. You cancel your subscription by selecting that option. In the event of cancellation of the Overpayment during the current calendar month, the subscription fee for that current month shall be charged in full in accordance with the price of the Service, regardless of whether the Services were provided or not in that month.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 19 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW AND ALTERNATIVE DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Croatia.

In the event of a dispute between you and us, we propose alternative dispute resolution before one of the bodies designated for alternative dispute resolution of consumer disputes operating in the Republic of Croatia, e.g.: (i) Mediation Center at the Croatian Chamber of Commerce, Zagreb, Rooseveltov trg 2 (mirenje@hkg.hr or +38514848615), (ii) Profi Test d.o.o, Mediation Center "Mediator", Bjelovar, Petra Hektorovića 2 (medijator@medijator.com.hr or +38543231211) or (ii) Mediation Center at the Croatian Mediation Association mediation, Zagreb, kneza Mislava 12 (info@medijacija.hr or + 38514811283),

By a special regulation of the European Union, from 15.2.2016 throughout the European Union, consumer disputes related to online purchases can be resolved through the ODR platform for online resolution of consumer disputes. The online consumer dispute resolution platform can be accessed by the customer via the link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR

This means that you can submit your complaint in a faster and simpler way during an online purchase within the EU (defective product, inability to replace the product, etc.) at the link above, and the complaint can be submitted in any of the official languages of the European Union.

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our mobile app and/or website. It is your responsibility to check our mobile app and/or website periodically for changes. Your continued use of or access to our mobile app and/or website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@littledot.eu

Updated: October 17 2024